New regional product service center to be located in Bangalore
SALT LAKE CITY, UTAH — June 09, 2014
ClearOne (NASDAQ: CLRO) today announced the June 20, 2014, opening of its India Authorized Support Center in partnership with Bangalore-based Midas Digital Services Pvt. Ltd. The new support center will serve the Indian market with efficient, timely, and economical product service options.
“We look forward to providing this enhanced level of service for ClearOne clients in India,” said Babu Prasad Dorairaj, Director of Midas Digital Services Pvt. Ltd. “Partners and customers here rely on ClearOne’s industry reputation and product quality. This expanded support initiative further solidifies that trust.”
Midas will initially focus on service for ClearOne’s industry-leading audio products: CONVERGE®, INTERACT®, MAX®, CHAT® and the Beamforming Microphone Array. These audio products, whether in warranty or out of warranty, will be eligible for service. To initiate a product service request, partners and customers should first contact ClearOne’s Tech Support team with product information, and Tech Support will issue an RMA (Return Merchandise Authorization). Partners and customers can then direct their products to Midas Digital Services and will be able to work directly with the regional support center for any further logistics and completion of services.